CarePlus™ improving HCAHPS results

5th May 2014

NiQ Health’s CarePlus™ nurse call system increases patient satisfaction with their care experience, helping to improve HCAHPS scores.

The introduction of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has made the issue of patient satisfaction with their entire care experience more important than ever. The introduction of this survey has allowed for the first national, standardised, publicly reported survey of patient’s perspectives on hospital care internationally.

The survey and the published results will create more competition between healthcare facilities than ever before. Patients will be able to make more informed decisions on where they will be treated based on who will provide them with the highest level of care. The US Government will also be able to determine whether a facility has provided the right level of care to receive full rebates. Healthcare facilities now have a bigger interest than ever in ensuring that patients are satisfied with their level of care and their care environment. Engaging any product or initiative that can significantly improve patient satisfaction will be vital.

CarePlus™ is able to assist directly with questions four and nine within the HCAHPS survey. The fourth question in the survey relates to response time to patient calls, and the ninth question relates to reducing the night time noise level within the patient care area. CarePlus™ is able to improve both of these responses through their Smartphone integration abilities with CarePlus™ Mobile Connect. This feature of CarePlus™ allows an assigned caregiver to be notified of alarms directly to their device which significantly reduces the amount of alarm broadcasting, and allows clinicians to respond to nurse call alarms in an efficient and timely manner. More details about how CarePlus™ works to improve HCAHPS results can be found here.